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Frequently Asked Questions

General FAQ

How Much Does Hero Journey Club Cost?

The group sessions are $30/week, and include:

  • Weekly 80 min mental health session with a Journey Guide while gaming
  • Worksheets & tools are provided for each session
  • Exclusive access to private discord channels with staff & private Minecraft realms

You can cancel at anytime, no strings attached.

We are heavily discounting the cost for our early supporters, and we work hard to keep this program genuinely affordable. Almost all of the fees go toward bringing on therapists as Journey Guides.

Who Is Hero Journey Club For?

Short answer? Everyone. Hero Journey Club is for you if you’re seeking community, self-improvement, and/or trying to find an entryway into quality mental health support.

What If I Try This and Don't Like It?

Bottom line: we want you to get the support you need, whether it’s with us or not.

If the community isn’t a good fit, cancel or pause your membership at any time, no strings attached. You will not be charged for any unused sessions.

You can also switch groups or Journey Guides if you feel like your group isn’t a good fit for you.

What Are The Credentials of Your Journey Guides?

All of our Journey Guides (group facilitators) are licensed and accredited therapists (PsyD, LMHC, LPCC, LMFT, or LCSW) who hold either a Doctorate or Master’s degree in a counseling field, but they are NOT providing therapy through Hero Journey Club.

They all have had ample training in facilitating group mental health support sessions anchored in evidence-based techniques like CBT, DBT, and ACT, supporting members in a range of mental health topics like depression, generalized anxiety, stress, social anxiety, addiction, trauma, etc in addition to more thematic areas like neurodivergence (autism, adhd, etc) and identity (gender, sexuality, purpose, childhood experiences).

While our Journey Guides have clinical training, they cannot act in the capacity of psychotherapists. We work with licensed experts because we believe in providing quality, evidence-based support but only they function as group facilitators.

They will rely on their supportive and well-being skills in helping you benefit from group sessions, but they will not evaluate or diagnose conditions, construct individual treatment plans, prescribe medication, or assess and treat crises. We can route you to crisis resources should you need help in that area but we are not equipped to address crisis situations.

Before assigning you to a group, you will be able to review the credentials and experience of your Journey Guide to make sure that you are comfortable working with them.

What Ages Do You Support?

Our program is designed for adults over 18 and we have members ranging from 18 to 60 years old, but most of our members are in their early 20s and 30s.

Does Hero Journey Club Provide One on One Therapy?

No. Hero Journey Club is not a substitute for psychotherapy or medical advice. Group sessions are not deep enough to provide any diagnoses or treatments. Hero Journey Club is an additional tool in the mental health toolbox.

While our Journey Guides are licensed therapists, they do not provide psychotherapy in this setting. They will help you benefit from group sessions by providing support & steering conversations, but they will not evaluate or diagnose conditions, construct individual treatment plans, prescribe medication, or assess & treat crises. Should you need help, we can provide crisis resources, but we are not equipped to address crisis situations.

We are a subclinical resource led by experts in emotional & mental wellbeing. We highly suggest you also work with a 1-on-1 therapist or psychiatrist for deeper support. Many of our members see their own psychiatrist or therapist in addition to joining our groups.

Is This Therapy Or A Replacement For Therapy?

No. Hero Journey Club is not a replacement for traditional 1x1 psychotherapy or psychiatric support. Hero Journey Club is a subclinical resource to help people understand themselves, their thoughts, and their feelings. As noted, many of our Journey Guides have clinical training, but the scope of practice for this service means that it is not a substitute for licensed medical care. About half of our members see a psychiatrist or 1x1 therapist in addition to being part of our weekly journey group sessions. We highly encourage everyone to get the right care they need, from wherever they can.

The main values of journey sessions are psychoeducation and group-based processing of stressors, actionable CBT/DBT/ACT skills to apply situationally, a sense of connection with people who are going through similar challenges, and a community of similarly-minded people who can support you through the rough patches.

How Do The Sessions Work? How Does The Gaming Fit In?

The main focus of the sessions is the mental health support but we meet inside of games because it’s more comfortable for some people to show up inside of the spaces that they already play to relieve stress and socialize.

We keep the group capped at 5 people so that there’s enough time to have everyone share and get support. We usually start with a round of intros (anonymously), a quick check in question, and then we pick a theme to discuss as a group. The Journey Guide facilitates the session by going around the room and having each person share if they’d like to. They will introduce worksheets and tools based on CBT/DBT/ACT techniques and other evidence-based resources to give members a tangible area to work on. And then we close out with a specific commitment or reflection on the topic.

While that session is happening, we’re usually gaming together behind the scenes but most people use the game to keep occupied while they listen in to the session (it can sometimes be awkward to not do anything while others are talking). We’ll pick a mission/goal to do at the beginning and just play while the session happens. Everything in our Minecraft realm has been built by the community so there are always a ton of cool projects happening that need help. In upcoming programs, we’re also working on designing game environments specifically for various mental health themes.

There are two types of "Journey Crews": 1) groups that are super into the gaming and do missions together etc while session is happening in discord. We are also building minigames and mental health exercises in our Minecraft servers to incorporate more of this and 2) groups that focus primarily on the session in discord and play their own games, or lightly play together while the session is happening.

What Happens After I Sign Up?

We like to do a quick 15-20 min onboarding call with all of our new members over discord audio to get to know you, understand your mental health support needs, and answer any questions you have. We’ll also then place you in a Journey Crew that best fits your mental/emotional needs, life stage/age, games that you play, and schedule.

You can change groups/journey guides whenever you’d like - we want to make sure this is a good fit for you.

Can You Play Other Games?

The groups play a pretty broad range of games, but most folks are in Minecraft (we have realms in both bedrock and Java) but we also have groups that play Stardew valley, Animal crossing, Genshin Impact, Roblox, and FFXIV on occasion.

We also have many groups that are game agnostic, meaning everyone plays their own games while we’re in session together. For those we’ve had people play Elden Ring, Escape from Tarkov, etc. we’re generally pretty flexible since the main focus is the mental health session anyway.

The gaming part is more to help people feel comfortable and have a way to connect with others in a virtual setting.

Are You Charging People to Just Play Games With You?

Nope! The only thing you pay for is time with our facilitators, who are experienced therapists with training in evidence-based mental health support.

For the sessions themselves, we work hard to keep the rates really low and almost all of the fees go toward bringing therapists in to work with us. Most therapists charge $150-300/hr and most therapy groups cost $40-70 per hour. We are heavily subsidizing the cost right now (our sessions are only $30/80 mins, which is about $22/hr) and are at the bottom of that range so that we can make it as affordable as possible for our early supporters.

What Are Group Mental Health Sessions?

Think of it like workout classes, for your mental health. One-on-one psychotherapy is like personal training, while Hero Journey Club is more like a group workout class, such as CrossFit or yoga. You’re still working out with a trained professional, but the focus is on the group.

Are You Hiring?

Yes! We are looking for licensed, associate-licensed, or license-eligible therapists with a Master’s or Doctorate degree from an accredited counseling, clinical psychology, clinical social work, or marriage and family therapy graduate program.

For more information, please apply here.

Billing FAQ

I Paid When I Checked Out, But I Haven't Had A Session Yet, Why?

  • What did that money go towards?
    That money was added into your account as a session credit.

    Once you confirm your Journey group assignment and are given the information for your first session, the credit in your account will automatically be applied to cover the entire cost of your first session.
  • Will I have to pay more for my first session?
    You will not be charged any further for your first session.

    The credit you paid for when initially signing up for the program is automatically applied to your first session and covers the entire cost.
  • When will I be charged again?
    You will not be charged again until after you have participated in the first session.

    You will be charged again 48 hours before your second session.

When Will I Have My First Session?

The Hero Journey Club team will match you to a group that meets your needs and preferences. Once you have been matched to a group, you will need to confirm your Journey and you will be given the meeting information for joining your first session.  It can take up to a week, and in some cases longer, to match you to a group, depending on the availability that you shared with us in the onboarding process.

I Paid For My First Session, When Will I Be Charged Next?

You will not be charged again until after you have participated in the first session because your initial payment covers the session fee for your first session. You will be charged again 48 hours before your second session.

Why Did I Get Charged When I Didn't Attend My Session?

Hero Journey Club is a subscription model where you are charged 48 hours before each session; unless you give us advanced notice that you are unable to attend, you will be charged as usual

If you notify us that you will be skipping a session at least 48 hours in advance of the session then you will not be charged; if you notify us in less  than 48 hours before your session, we will give you a half session credit towards your next session.

If you notify us that you would like to cancel your membership before your first session, we will refund what you paid for your first session to the original payment method.

Will I Get Charged If I Can't Attend My Sessions?

If you notify us that you will be skipping a session at least 48 hours in advance of the session then you will not be charged; if you notify us in less than 48 hours before your session, we will give you a half session credit towards your next session.

I Signed Up and Paid For My First Session, But I Haven't Heard Anything; What Happens Next?

The Hero Journey Club team is working hard to match you to a group that meets your needs and preferences. It can take up to a week, and in some cases longer, depending on the availability that you shared with us in the onboarding process. Once you have been matched to a group, you will need to confirm your Journey and you will be given the meeting information for joining your first session.

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